Support
StoreLIVE! is fully developed and supported by Goods Technology Services.
With our roots in the retail business, we fully understand that all retail stores, regardless of size, require responsive system support. It is our aim to exceed your expectations with the products and support that we provide.
Contact Our Helpdesk
Phone: (717) 482-5252
Email: support@goodstech.com
Our Offices are located at 165 Earland Drive, New Holland, PA 17557.
Office hours: Monday – Friday between 8am-5pm. Office visits are by appointment only.
Standard support hours:
Monday-Friday: 8:00am-5:00pm EST
Extended emergency support hours (emergency billing rates apply):
Monday-Friday: 5:00pm-9:00pm EST
Saturday: 8:00am-5:00pm EST
StoreLIVE software updates are done by request.
Good’s Technology Services is committed to keeping your system running smoothly. To minimize disruptions to your production systems we only update customers to stable release builds and only when it is required to fix an issue or at the request of the customer.
Read our Release Notes for available features and fixes.
StoreLIVE! actively supports version 1.1.24.x or newer. Systems using an older version will usually require an update prior to support.
Fast Support by GoToAssist – Open a remote support session with one of our support technicians
GoToOpener Download – Download the GoToOpener Utility if you are having issues with GoToAssist working correctly.